NADINE: Digital social support for migrants and refugees
Submitted by: Elissavet Lykogianni
Email: [email protected]
Introduction to the project
2018 to 2021
NADINE is a career guidance platform that provides information on jobs and helps build competencies for migrants and refugees looking for jobs. It can be used by refugees to find services and by authorities to better understand their needs.
NADINE aims to harness the potential of big data and artificial intelligence to better understand the supply and demand of skills brought to Europe through migration. NADINE recognises that smooth access to employment is a key ingredient in successful inclusion in a new country, though the challenges and realities of migrants are not always fully understood by local host authorities and other actors in the labour market. Therefore NADINE’s cutting edge technology will assess migrants’ skills, along with their social, educational and cultural needs, and offer a range of user-friendly support services (including skills assessment, e-portfolio, game based learning, chatbot, etc). Host authorities and guidance organisations will also benefit from data and technology that give a broader picture of skills supply. This will enable them to identify gaps in their provisions and adapt to the actual needs of migrants and employers in terms of upskilling, training and preparation for the labour market. The project brings together a consortium of 13 organisations from France, Italy, UK, Greece, Belgium and Spain. NADINE is a 3-year Horizon 2020 innovation project.
Financial and technical support.
Main activities of the Good Practice
For migrants and refugees, NADINE provides a career guidance platform including information on jobs, skills, and the labour market. It includes a skills assessment tool and an electronic CV builder to help them plan, organise, and document their education, work experiences, and skills. Information on rights and how to access healthcare and education will also be available. There are online games to support language learning and cultural adaptation as well as communication and support from local services through a multilingual chatbot. Local authorities use NADINE to help develop databases which group migrants and refugees based on their needs, skills, and competencies. Finally, NADINE will map labour market trends alongside available facilities and social services. This will allow authorities to communicate with migrants and refugees through a multilingual chatbot.
- CERTH (Centre for Research & Technology Hellas)
- Caritas Hellas
- Aspire-igen Group Limited
- Centro Studi Pluriversum
- JCP Connect
- ISON Psychometrica
- Université de Rennes
- Intrasoft International
- Ciber Vonluntarios
- Valdani Vicari & Associati
Challenges and how they were overcome
We had technology problems and challenges getting host authorities, NGOs, migrants, and employers involved. However, we were able to solve these with a detailed work plan and the involvement of several research centers.
Results of the Good Practice
For migrants and refugees, NADINE provides:
- A career guidance platform, including information on jobs, skills and labour market information.
- A skills assessment tool and an electronic CV builder to help them plan, organise and document, their education, work experiences and skills.
- Information on migrant rights, and how to access healthcare and education.
- Online games to support language learning and cultural adaptation.
- Communication and support from local services through a multilingual chatbot.
Local authorities’ use of NADINE helps them:
- Develop databases which group users based on their needs, skills and competences.
- Map labour market trends alongside available facilities and social services.
- Communicate with migrants through a multilingual chatbot.